Refund policy

Damaged or Defective Products

If your product arrives damaged or defective, we will arrange an exchange rather than a refund, subject to verification.

A clear, continuous unboxing video is mandatory for all damage or defect claims. The video must begin with the package in its sealed condition and continuously show the opening of the package, the packaging materials, and the product inside.

To request an exchange, email us at autoauracreates@gmail.com or click here to chat on Whatsapp with your order number and the complete unboxing video.

Claims submitted without a proper continuous unboxing video may not be eligible for an exchange, as the video is required to verify the condition of the package and product upon delivery.